Privacy Policy

Sugar Spun Sister Chocolates is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you use our website or place an order.

1. Who We Are

Sugar Spun Sister Chocolates is an independent artisan chocolate business based in Bolton, United Kingdom.

If you have any questions regarding this policy or your personal data, please contact us via the contact form on our website or by email.

2. Information We Collect

When you place an order or contact us through our website, we may collect the following information:

• Name
• Email address
• Billing and delivery address
• Phone number
• Order details and purchase history

We only collect the information necessary to process your order and provide customer support.

3. How We Use Your Information

Your personal information may be used to:

• Process and fulfil orders
• Arrange delivery of products
• Contact you regarding your order
• Respond to enquiries or customer service requests
• Improve our website and services

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Payment Information

Payments are processed securely through third-party payment providers used by our website. Sugar Spun Sister Chocolates does not store or have access to your full payment card details.

5. Third-Party Services

We may share necessary information with trusted service providers in order to operate our business. These may include:

• Website hosting (Wix)
• Payment providers
• Delivery companies such as Royal Mail

These providers only receive the information required to perform their services.

6. Data Security

We take reasonable steps to ensure your personal information is protected from unauthorised access, disclosure or misuse.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data where appropriate

If you would like to exercise any of these rights, please contact us.

8. Cookies

Our website may use cookies to improve functionality and enhance your browsing experience. Cookies help us understand how visitors use our website.

You can manage or disable cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.

10. Contact

If you have any questions about this Privacy Policy or how your personal information is used, please contact us via our website.

Last updated: March 2026